Before bidding
Review the item's condition, the seller, the handoff options and the refundable deposit shown before you bid. Once your bid goes through, you're committing to buy.
Marketplace safety
You should always know where your money is.
No marketplace can remove every risk. What we can do is never leave you guessing about what you've committed to, where your payment sits or who to reach when something goes wrong.
When money moves
Only what you see in Gbanjo is real. A screenshot or WhatsApp message proves nothing about a payment, refund or payout. Always check the order.
During the handoff
Keep messages and evidence inside Gbanjo. Private pickup or delivery details are not shown publicly.
When something is wrong
Report the listing or start a case from the order. Never pay through an unknown link or share your login, card details or one-time codes.